Customer Support
| Track Your Order 3M Auto confirms all orders via e-mail. You will receive an e-mail with tracking information when your order ships. You can get up order status by logging in to your account. |
| Where to Buy 3M Auto products are available nationwide. Most items listed on this site are available to Do It Yourselfers at retail locations. Some products require professional installation. |
Frequently Asked Questions Returns & Refunds
How do I return an item? All returns must be pre-authorized by 3M Auto. You must obtain a Return Authorization prior to returning your item. To obtain a Return Authorization, contact us at service@carcaresupport.com or by phone at 1-800-291-7501. For our full return policy, refer to our Terms & Conditions page. Can I change my order? 3M Auto cannot change an order after it has been processed. However, you may return your order after you have contacted customer support and received a Return Authorization. All returns must be pre-authorized by 3M. To obtain a Return Authorization, contact us at service@carcaresupport.com or by phone at 1-800-291-7501.. For our full return policy, refer to our Terms & Conditions page. Shipping & Delivery
How do you ship merchandise? Fed Ex will be used to deliver all orders. Delivery time will depend on the shipping option selected at time of checkout. Projected delivery times are as follow: • Fed Ex SmartPost will deliver packages in 2-7 business days depending on distance. • Fed Ex Home Delivery offers day-definite delivery in 1-5 business days depending on distance. We ship to the continental 48 states of the USA only. We do not currently ship to Alaska, Hawaii, or Canada. We also do not ship to APO, P.O. Boxes, FPO, or DPO destinations. How do I track my package? 3m Auto confirms all orders via e-mail. Additionally, you will receive an e-mail with your tracking number when your order ships. You can find the most-current tracking information available by logging into your account. Where's my order? 3M Auto confirms all orders via e-mail. Please check to make sure that you received a confirmation e-mail. Once the order has been confirmed, it may take up to 7 business days for your order to reach you, depending on the shipping method you selected. I would like a diferent delivery method for my order. Can I request premium shipping? No. 3M Auto only offers two types of FedEx shipping at this time. Will all my products be shipped together? Not always. In-stock items will be shipped as soon as possible and back-ordered items will be shipped as they become available. Our shipping charge is based on the total amount of your order. You will not pay extra shipping for products that are not shipped together. Where do you ship? 3M Auto ships to the contiguous 48 states via FedEx. 3M Auto does not ship to APO/FPO, Alaska, Hawaii, P.O. Boxes, or internationally. Billing & Payment
What payment methods does 3M Auto accept? 3M Auto accepts Visa, MasterCard, American Express and Discover. Does 3M Auto offer purchase orders or invoice billing? No. 3M Auto does not offer purchase order or invoice purchasing. Does 3M Auto Because 3M Auto does business in more than one state, we are required to collect sales tax based on the purchase address. At this time, we cannot provide a method to handle tax-free sales. |
| Terms and Conditions Please visit our Terms and Conditions page for information on sales conducted on this site. |
| Contact Us
Questions About Orders
Order Status and Tracking
Once your order has been placed, you will receive an email receipt with your order details. To track your order, please login to your account for automated order tracking information, or call 1-800-291-7501. Delivery Please allow 7-10 business days for delivery time from the time your product leaves the warehouse. Shipping times vary with the type of shipping you purchase. Other sales-related questions For other inquiries including requests for merchandise returns, please contact us at service@carcaresupport.com or call 1-800-291-7501. Questions About Products
Do you have a question or comment about a 3M product or another issue?You can call 3M Car Care Monday through Friday from 8:00 AM to 4:30 PM CST (Central Standard Time) at 1-877-MMM-CARS (1-877-666-2277). You may also contact us via email using the form below, and we will respond within 24 hours. Required fields are indicated by an asterisk (*). |